Roles: Content Designer, Team Lead, UX Designer
With our first University of Manitoba Libraries website redesign came an entirely new kind of content, the idea of a help hub – user group tailored collections of help videos and text, all located in one easily accessible area.
I pitched this idea, developed the content guidelines and specifications, and led and trained a team of public service librarians and staff to create and edit help videos. I also delved into some user experience research to see how things were going once it was done.
As we move into our 2020/2021 redesign, the Libraries has hired a teaching and learning coordinator, who has taken the lead on the redesign of this content using the insights gathered from our help hub experience.