Every brand new service or product starts with what feels like a flood of questions. Can we get a stronger subscription rate? Where are we losing users? Who is this for? What do we need?
At the heart of these questions, though, is something simple:
You can’t learn about people, and design for people, using just one method or lens. That’s why my work bounces from observational studies to web video development to accessibility compliance, and to a myriad of places in between.
Click on each link below to learn about some of my recent projects.